OxiBet Privacy Policy

At Oxi Bet, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, or play at OxiBet Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information, and what rights you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Who We Are

Our platform, oxibet.com, is owned and operated by Green Web Design and Development Ltd, registration number 000044773, registered at Sea Urchin Street, San Pedro, Ambergris Caye, Belize. We operate under a licence issued by the Anjouan Gaming Authority, Union of Comoros, licence No. ALSI-202411070-FI2, type b2c, valid from 22.11.2024 to 21.11.2026. This licence covers several associated domains, and complaints regarding our services may be escalated to the Gaming Services Provider N.V. We at OxiBet want every player searching for "oxibet" or "oxi bet casino" to understand exactly how their information is handled.

Information We Collect

When you register for an OxiBet Casino account, log in, or use our services, we collect certain categories of information necessary to provide you with a safe and compliant gaming experience.

• We gather registration details such as your name, date of birth, email address, phone number, and country of residence.
• We collect payment information when you deposit or withdraw funds, including card details, Interac data, bank transfer references, or cryptocurrency wallet addresses used for Bitcoin, Ethereum, Tether, or Ripple transactions.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and loyalty points earned through our 26-level loyalty program.
• We record technical data such as your IP address, device type, browser version, and location, which helps us verify your jurisdiction and prevent prohibited VPN or proxy use.
• We retain communication records from live chat, email correspondence, and any verification phone calls conducted as part of our KYC process.

How We Use Your Data

Our OxiBet team uses your personal information for several legitimate purposes, including account verification, fraud prevention, and regulatory compliance. We use your data to process deposits and withdrawals, apply welcome bonuses such as our 500% crypto package or 400% fiat package, and manage reload offers, free spins, and cashback promotions. We also use your information to personalize your experience, including sending updates about the oxibet casino no deposit bonus offers, bonus codes, and VIP promotions where applicable. Our Oxi Bet marketing communications are only sent with your consent, and you may opt out at any time.

Verification and KYC

Before we process any withdrawal, we require full account verification. This may include identity documents, proof of address, payment method confirmation, and, in some cases, a verification phone call. No payout request is processed until this verification is complete. We hold this data securely and use it solely for compliance with anti-money laundering and responsible gambling obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with regulators, payment processors, identity verification providers, and game suppliers such as Pragmatic Play, NetEnt, Play n GO, Evolution, and other partners listed on our platform, strictly for the purposes of service delivery and legal compliance. When you use crypto deposit methods, limited data may be shared with blockchain verification services. Our OxiBet Casino systems are designed to restrict access to your data only to authorized personnel who require it to perform their duties.

Cookies and Tracking

We use cookies and similar technologies on oxibet.com to remember your preferences, maintain your oxibet casino login session, and analyze site performance. Cookies also help us detect prohibited VPN or location-masking activity, which is strictly against our terms. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality, including access to the OxiBet app or PWA features.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. If your account becomes dormant, we apply a monthly inactivity fee from the twelfth month, as outlined in our terms, but your data remains protected throughout this period. Should you request account closure, we retain only the information required by law before deleting the remainder.

Your Rights

As a player at Oxi Bet, you have rights over your personal data, and we are committed to respecting them.

• You have the right to access the personal information we hold about you.
• You may request correction of inaccurate or incomplete data.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team at [email protected]. We respond to all legitimate requests within a reasonable timeframe.

Security Measures

We implement industry-standard security measures, including encryption, secure servers, and restricted internal access, to protect your data from unauthorized access, loss, or misuse. Despite these efforts, no system is entirely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential, especially when accessing OxiBet Casino from the mobile app or desktop platform.

Restricted Jurisdictions

Our services are intended primarily for players in Canada and are not available to residents of restricted countries listed in our Terms and Conditions, including the United Kingdom, United States, France, Germany, and several others. We collect location data specifically to enforce these restrictions and prevent access from prohibited jurisdictions, including through VPN or proxy detection.

Third-Party Links

Our site may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page, and we encourage you to review it regularly. Continued use of OxiBet Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. We at OxiBet are here to help with any privacy-related concerns.